Do you really know what your users think?

Even well resourced organisations with wonderful, rich websites can struggle with this question. They spend time and money on sophisticated web stats software and user research and feel that through this they have got a handle on what their users think when, in actual fact, they could be off the mark by several magnitudes. Why might this be true?

What NOT to do with your intranet

Half of the problem with a lot of intranets is that they try to be everything to everyone in an organisation. I’ve been thinking that some of the best advice I could give is what NOT to do with your intranet.