Archive for the 'Innovation' Category

Intranets – a parable explained (Part 2)

February 17, 2013

HighWall_Tom_Joliffe I tried to think of different ways of approaching this topic and using a story seemed the best. I’ve had some complementary comments about the story too but what does it all really mean?  Quite simply it’s all about the death of the intranet as we know it.

Let’s start at the beginning and I’ll explain as we go along.

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Intranets – a parable (Part 1)

February 11, 2013

HighWall_Tom_Joliffe‘A man once had a garden. He grew vegetables for a living and liked it well enough. His garden had high walls all around it so no one could look at his garden and see how he grew his vegetables but he never thought about the walls much, the walls had always been there and probably always would. So every day he worked in his garden and did the best he could. His produce sold okay, not great but it provided a living, and so he kept doing what he had always done before.

Then one day a salesman knocked at the gardener’s door. With a glib smile he showed the gardener what he said was ‘the future of gardening’. ‘Why bother with lots of tools when you only really need one and here it is!’ With a flourish he pulled a sheet off a huge gold coloured machine. ‘This is it, the Golden Machine. It will do everything that a walled garden needs, for walled gardens like yours are really special and so must have special machines. Look here are some endorsements’.

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Planned serendipity for innovation in the workplace

December 3, 2009

Lightbulbs_Faith_GobleIn reply to a comment on one of my posts regarding knowledge activities I used the phrase ‘planned serendipity’ to describe how, in my opinion, the conditions could be created in which seredipitous ideas stand more of a chance of being generated. In this context serendipity = innovation.

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Knowledge (Part 2) – an enterprise-wide methodology

September 5, 2009

KM_Post_Quinn_AnyaIn Part 1 of this post I gave an overview to the process of levering knowledge and creating information (KLIC) in the workplace through carrying out a simple knowledge gap analysis or ‘information audit’.  This approach works well when levering knowledge from an individual or small group of people for a particular purpose. But what about an approach that can work across a whole organization as an ongoing knowledge initiative? I was prompted to think about this by a response from someone to the original post who admitted that a lot of this ‘knowledge’ stuff was confusing and was asking for a simple, practical and above all logical methodology or set of tools that could be used by virtually anyone in any organization.

Therefore in this post I will attempt to outline a metholodolgy for carrying out an organization wide knowledge initiative based on an approach that I have found to work very well in the past – the Quality Circle. The approach is fairly non-prescriptive and should be scalable for organizations of different sizes and with varying resources.

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Knowledge leverage and information creation in the enterprise

July 24, 2009

KM_Post_Quinn_AnyaIn my posts on the Enterprise-wide Information System (EIS) and articles on the Lean Intranet I talk about the role that knowledge  should play in the enterprise. Apart from James Robertson you don’t hear many intranet commentators mention ‘knowledge’, yet no organization can function without  the knowledge held in staff member’s heads and the shared knowledge that constitute the informal systems that are often at the heart of an organization’s success. If organizations don’t consider knowledge as part of their overall information strategy then they are missing a very big opportunity to improve their processes through the innovative ideas of their staff. They are also in danger of letting important knowledge walk out the door when employees leave.

It is my belief that intranet and internal communications workers should be contributing to the knowledge debate, especially when it comes to knowledge in the workplace, if only to ensure that a simple, practical approach is arrived at that can be of value in the enterprise. In this post I will try to outline such an approach in the hope that knowledge issues in the workplace might start to get attention I think they deserve.

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