Recently speaking at Janus Boye’s ‘Intranets at Work’ conference I introduced the concept of the intranet life cycle and intranet ‘boom and bust’.
I have been thinking about this concept for many years, ever since I carried out some initial use research for a local government intranet I was trying to get off the ground.
I was doing some contextual research with staff, sitting down with people at their desks and asking what they did, trying to establish their information needs and wants. I started talking to one guy and gave him the prepared spiel about what the project was and what we were trying to achieve when a knowing smile grew on his face. He’d been with the organization for over fifteen years and he had seen it all before. He co-operated fully and gave me some great data but the way he wished me luck at the end of the interview made me feel like I was going to need it. I asked him why.