Archive for July, 2009

Knowledge leverage and information creation in the enterprise

July 24, 2009

KM_Post_Quinn_AnyaIn my posts on the Enterprise-wide Information System (EIS) and articles on the Lean Intranet I talk about the role that knowledge  should play in the enterprise. Apart from James Robertson you don’t hear many intranet commentators mention ‘knowledge’, yet no organization can function without  the knowledge held in staff member’s heads and the shared knowledge that constitute the informal systems that are often at the heart of an organization’s success. If organizations don’t consider knowledge as part of their overall information strategy then they are missing a very big opportunity to improve their processes through the innovative ideas of their staff. They are also in danger of letting important knowledge walk out the door when employees leave.

It is my belief that intranet and internal communications workers should be contributing to the knowledge debate, especially when it comes to knowledge in the workplace, if only to ensure that a simple, practical approach is arrived at that can be of value in the enterprise. In this post I will try to outline such an approach in the hope that knowledge issues in the workplace might start to get attention I think they deserve.

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The elevator interview – ultra quick intranet user research

July 8, 2009

Elevator_metamaroisWant to get some fast feedback on your intranet but both time and resources are very limited? Try the user research version of the elevator pitch – the elevator interview.

I stumbled across this technique when carrying out some user research in one of our sites and the intranet webmaster who was my tour guide for the day kept bumping into people she knew in the elevator (or lift in the UK). She asked them what they thought of the intranet and I was really surprised at how much information could be transferred in a very short time. I also got the feeling that, as time was short, users had little time to be polite and so I got a better picture of their true feelings.

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