Archive for December, 2008

User/stakeholder maps for intranets

December 14, 2008

user_map1Having worked in intranets for over a decade now I know how easy it is to forget who all the work  is really for and who else might be affected by the decisions we make.

I have found it useful, especially when changing things , to try and keep the users and stakeholders of my intranet in the forefront of my mind.  I manage this by using an approach I call the ‘User/Stakeholder Map’.  You can use the map to consider who the key users and stakeholders of your intranet are and, as it’s in a simple graphic format, you can print it off and tack it to a wall so that it is visible to your intranet team at all times.

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