Having worked in intranets for over a decade now I know how easy it is to forget who all the work is really for and who else might be affected by the decisions we make.
I have found it useful, especially when changing things , to try and keep the users and stakeholders of my intranet in the forefront of my mind. I manage this by using an approach I call the ‘User/Stakeholder Map’. You can use the map to consider who the key users and stakeholders of your intranet are and, as it’s in a simple graphic format, you can print it off and tack it to a wall so that it is visible to your intranet team at all times.
manIA 