Posts Tagged ‘usability’

Boom and bust – the intranet life cycle

October 3, 2010

Recently speaking at Janus Boye’s ‘Intranets at Work’ conference I introduced the concept of the intranet life cycle and intranet ‘boom and bust’.

I have been thinking about this concept for many years, ever since I carried out  some initial use research for a local government intranet I was trying to get off the ground.

I was doing some contextual research with staff, sitting down with people at their desks and asking what they did, trying to establish their information needs and wants. I started talking to one guy and gave him the prepared spiel about what the project was and what we were trying to achieve when a knowing smile grew on his face. He’d been with the organization for over fifteen years and he had seen it all before. He co-operated fully and gave me some great data but the way he wished me luck at the end of the interview made me feel like I was going to need it. I asked him why.

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What NOT to do with your intranet (part 2)

August 24, 2008

Some more thoughts –

Don’t just make your intranet usable, make it useful

 James Robertson of Step Two makes the distiction clear in his article. Usability is a must. If staff can’t find information then it might as well not exist. However usability is not enough by itself. When staff find content it must also be – Read the rest of this entry »