Posts Tagged ‘Knowledge’

So what are the real differences between intranet and internet sites?

November 21, 2010

I gave a presentation on the Lean Intranet some weeks ago to an informal meet up of Content Strategists and Intranet people. In the presentation I was quite passionate about my position regarding intranet workers. I stated categorically that they should come out of the shadow of the internet and start creating their own tools and approaches – their own profession. At the end of the presentation I was asked a question by an astute member of the audience.

‘You say you want us to create our own profession but what exactly are the differences between intranets and internets?’

To my shame I waffled and gave what might have been to many an acceptable answer but it was not acceptable to me. Afterwards I realized that I needed to give this question some more thought and the result is this post.

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Planned serendipity for innovation in the workplace

December 3, 2009

Lightbulbs_Faith_GobleIn reply to a comment on one of my posts regarding knowledge activities I used the phrase ‘planned serendipity’ to describe how, in my opinion, the conditions could be created in which seredipitous ideas stand more of a chance of being generated. In this context serendipity = innovation.

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Knowledge (Part 2) – an enterprise-wide methodology

September 5, 2009

KM_Post_Quinn_AnyaIn Part 1 of this post I gave an overview to the process of levering knowledge and creating information (KLIC) in the workplace through carrying out a simple knowledge gap analysis or ‘information audit’.  This approach works well when levering knowledge from an individual or small group of people for a particular purpose. But what about an approach that can work across a whole organization as an ongoing knowledge initiative? I was prompted to think about this by a response from someone to the original post who admitted that a lot of this ‘knowledge’ stuff was confusing and was asking for a simple, practical and above all logical methodology or set of tools that could be used by virtually anyone in any organization.

Therefore in this post I will attempt to outline a metholodolgy for carrying out an organization wide knowledge initiative based on an approach that I have found to work very well in the past – the Quality Circle. The approach is fairly non-prescriptive and should be scalable for organizations of different sizes and with varying resources.

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Knowledge leverage and information creation in the enterprise

July 24, 2009

KM_Post_Quinn_AnyaIn my posts on the Enterprise-wide Information System (EIS) and articles on the Lean Intranet I talk about the role that knowledge  should play in the enterprise. Apart from James Robertson you don’t hear many intranet commentators mention ‘knowledge’, yet no organization can function without  the knowledge held in staff member’s heads and the shared knowledge that constitute the informal systems that are often at the heart of an organization’s success. If organizations don’t consider knowledge as part of their overall information strategy then they are missing a very big opportunity to improve their processes through the innovative ideas of their staff. They are also in danger of letting important knowledge walk out the door when employees leave.

It is my belief that intranet and internal communications workers should be contributing to the knowledge debate, especially when it comes to knowledge in the workplace, if only to ensure that a simple, practical approach is arrived at that can be of value in the enterprise. In this post I will try to outline such an approach in the hope that knowledge issues in the workplace might start to get attention I think they deserve.

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The Lean Intranet: Intranet 2.0 and Intranet 3.0

June 28, 2009

In the third of three articles on the Lean Intranet, I discuss the implementation of Intranet 2.0 and look beyond to what Intranet 3.0 might look like. You can access the article on the FUMSI website.

If you have any comments I’d be grateful if you could post them here.