Posts Tagged ‘intranet research’

The elevator interview – ultra quick intranet user research

July 8, 2009

Elevator_metamaroisWant to get some fast feedback on your intranet but both time and resources are very limited? Try the user research version of the elevator pitch – the elevator interview.

I stumbled across this technique when carrying out some user research in one of our sites and the intranet webmaster who was my tour guide for the day kept bumping into people she knew in the elevator (or lift in the UK). She asked them what they thought of the intranet and I was really surprised at how much information could be transferred in a very short time. I also got the feeling that, as time was short, users had little time to be polite and so I got a better picture of their true feelings.

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Intranet user research: A methodology for contextual enquiry

March 1, 2009

workplace2A good intranet can only be built on the foundation of solid user research.  James Robertson talks about this in his excellent article Conducting intranet needs analysis . James discusses several methodologies that can be used but the one I want to focus on is what James calls ‘contextual enquiry’ .

To quote James directly –

‘(Contextual enquiry) is a combination of staff interviews and workplace observation that involves exploring issues with a staff member, while situated within their normal working environment. By conducting the interview ‘in context’, it becomes possible to see the resources used by staff when conducting work activities.

The interviewer can also ask the staff member to show them how they complete specific activities, for example, showing how they find a piece of information on the intranet.’

Over the years I’ve found contextual enquiry to be by far the most illuminating, innovative and motivating experience associated with intranet user research.

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