Posts Tagged ‘eis’

Knowledge (Part 2) – an enterprise-wide methodology

September 5, 2009

KM_Post_Quinn_AnyaIn Part 1 of this post I gave an overview to the process of levering knowledge and creating information (KLIC) in the workplace through carrying out a simple knowledge gap analysis or ‘information audit’.  This approach works well when levering knowledge from an individual or small group of people for a particular purpose. But what about an approach that can work across a whole organization as an ongoing knowledge initiative? I was prompted to think about this by a response from someone to the original post who admitted that a lot of this ‘knowledge’ stuff was confusing and was asking for a simple, practical and above all logical methodology or set of tools that could be used by virtually anyone in any organization.

Therefore in this post I will attempt to outline a metholodolgy for carrying out an organization wide knowledge initiative based on an approach that I have found to work very well in the past – the Quality Circle. The approach is fairly non-prescriptive and should be scalable for organizations of different sizes and with varying resources.

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Intranets: defining IA and UX in the Enterprise-wide Information System (Part 3)

May 25, 2009

Question_Mark_AtomicityIn Part One I discussed the current state of intranets and other information management components that comprise what I call the Enterprise-wide Information System (EIS). I also graphically represented a generic overview of how these components are currently managed. In Part Two I discussed the holistic management of the EIS, how the EIS approach might work in practice and what benefits an organization using the approach might gain.

In this third and final part I will try to show you what I think a robust EIS might look like and how IA and UX approaches have the potential to improve every component of the system. In this approach the intranet assumes its proper place and becomes the indispensable hub of the Enterprise-wide Information System.

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Intranets: defining IA and UX in the Enterprise-wide Information System (Part 1)

April 21, 2009

question_mark_atomicityIn information architecture (IA) and user experience (UX) discussion lists there are bursts of manic activity that periodically break out. Hundreds of posts a day flood the lists; many of them at odds with each other and some quite angrily so. What is it that causes these periodic convulsions? DTDT.

It stands for ‘defining the damn thing’. Every so often some brave soul sticks his or her head over the parapet and launches a grenade in the form of either an attempted definition of IA/UX or questions a previous definition and a rapid chain reaction then occurs. Personally I think that it is incredibly difficult to define IA and UX as applied to web based activities as the requirements for IAs and UX professionals can vary greatly from case to case. This may in some part be due to – 

  • Each website design may have some unique features
  • Drivers may be different for each site
  • Clients expectations for deliverables may vary widely
  • Ways of working may differ widely from company to company. What an IA or UX does in one agency may be very different to what’s expected in another
  • Influencing factors in the environment may also vary greatly
  • As IA and UX design are fairly new disciplines an overall consensus with regard to best practice in many areas has yet to be reached

I think that’s why the favourite answer that many IAs give to general questions is  ‘It depends….’

But what about defining what we do with intranets? Could such a definition more easily include information architecture and user experience activities ? I think it’s a possibility. So wish me luck as I’m now going to stick my head over the parapet.

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