The Lean Intranet: Intranet 2.0 and Intranet 3.0

June 28, 2009

In the third of three articles on the Lean Intranet, I discuss the implementation of Intranet 2.0 and look beyond to what Intranet 3.0 might look like. You can access the article on the FUMSI website.

If you have any comments I’d be grateful if you could post them here.

2 Responses to “The Lean Intranet: Intranet 2.0 and Intranet 3.0”

  1. Andrew Jung Says:

    I think my previous comment got lost in the submission. Sorry if it duplicates with this.

    Just wanted to thank you for your articles on the Lean Intranet. It has given me some good thing to think about with our Portal redevelopment project here.

    I was wondering if you had any thoughts of how this Lean approach could or should apply or be adjusted for a portal site that is used a means for our users on campus to get to various resources of information hosted around the university websites. Our portal is currently mainly a series of static channels that provide links to information that they seek, however as mentioned in your article the user often suffers from information overload.

    It is interesting in surveys and card sorts that I’ve done that users often tell me that “I just want to use the portal to this” or “that” and that everything else is just junk to me or doesn’t belong in the portal. We are now thinking of integrating the “portal” into the Internet site and moving those resources that are more thought of as “informational” to the static part of the Internet site, and the tasked based interactions to a customizable page for the users.

    The struggle is how do we provide the information to the users without killing them with it. I like the idea of a 20/80 approach, but would love to here how you would apply the things discussed in your articles to portal sites and dealing with an institution that is by nature siloed and somewhat decentralized.

    Cheers, Andrew.

  2. patrick c walsh Says:

    Andrew,
    Thanks. I’ve had to have a good think about your comment. In order to work effectively the Lean Intranet must be holistically managed and well resourced. However I also realise that for many intranet teams they will want to know what they can do now to start improving things.

    In a recent presentation I stated that ‘Lean’ is not a destination but a journey and the longest journey, it is said, starts with a single step. If the major problem identified in the Lean Intranet approach is content then think about what you can do to better control it. Even if what you can do in fairly limited it will still be an improvement. Even small improvements will build up over time so long as you know where you are headed (see the post on Kaizen).
    However you have got me thinking and I feel that you may see a post on your question fairly soon!

    Many thanks

    Patrick


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